ELEARNING BLOG

In the high-stakes world of insurance—where competition is fierce, regulations are non-negotiable, and agent performance directly impacts customer trust and bottom lines—traditional training methods are falling short. Workshops, manuals, and role-plays with peers are resource-intensive, slow to scale, and fail to replicate the pressure of real-world customer interactions. That’s why forward-thinking insurance organizations are turning to simulation training—and Cyberwisdom Gr

By Wendy Yeung General Manager, Knowledge Management and Instructional Design; Chief Enterprise Extraction and Mining Officer, Deep AI Consulting, Cyberwisdom Group Let's cut to the chase: For decades, insurance agent training has been stuck in a loop. New hires sit through PowerPoint decks on policy terms, shadow senior agents for a few weeks (hoping to absorb something), and then get thrown into client calls—where they freeze when a prospect says, "Why should I pay more for

Compliance training has long been the "check-the-box" chore of corporate learning. Employees sit through hour-long videos on anti-bribery rules, skim PDFs of data privacy laws, and take multiple-choice quizzes that reward memorization over understanding—only to forget 80% of what they learned within a month. When a real compliance risk hits—like a client asking for a "discreet" kickback, or an employee accidentally sharing customer data via unapproved email—they freeze. Tradi